Privacy Policy
Last updated: 01 November 2026
Who we are
Frenkia Group ("Frenkia", "we", "us") is a web development, IT services and consultancy business based in Nairobi, Kenya, operating at frenkia.com and through our Android app. This policy explains what information we collect, how we use it, and your rights over it — whether you're browsing our website, using our app, or signed in to our client portal.
Information we collect
We only collect information you give us directly, through these specific interactions:
- Contact and enquiry forms (homepage, Contact page) — your name, email address, and the message you send us.
- Live chat — your name, email address, and the messages you send through the chat widget.
- Client portal accounts — if we set up a portal account for you as a client, we store your name, email address, and a securely hashed password (we never store your password in plain text). If you enable two-factor authentication, we store the information needed to verify your authenticator app codes.
- Project and invoice data — for client portal users, we store the project details, milestones, documents, and invoices relevant to the work we're doing for you.
We do not run advertising trackers or analytics cookies on our site or app. We do not sell or share your information with third parties for marketing purposes.
Services we rely on
- Google reCAPTCHA — used on our forms to prevent spam and automated abuse. Google's own privacy policy governs how reCAPTCHA processes data.
- Paystack — if you pay an invoice online, payment is handled entirely by Paystack's own secure checkout page. We never see or store your card details — we only receive confirmation that a payment was made.
- Email delivery — messages you send us through our forms or chat are delivered to our team via email, so they may pass through our email service provider's infrastructure.
How we use your information
- To respond to your enquiries and provide the services you've asked about.
- To give client portal users access to their own project and invoice information.
- To keep our systems secure (for example, rate-limiting login attempts to prevent abuse).
Cookies
Our website and app use only the cookies necessary for the site to function — to keep you signed in to the client portal and to protect forms from cross-site request forgery. We don't use cookies for advertising or cross-site tracking.
Data retention
We keep contact form and chat messages as long as needed to respond to and follow up on your enquiry. Client portal accounts and project data are kept for the duration of our working relationship and as required for our own business and tax records.
Your rights
You can ask us to tell you what information we hold about you, correct it, or delete it, by emailing us at the address below. If you have a client portal account, you can also update your security settings or ask us to close your account at any time.
Children's privacy
Our site, app, and services are intended for businesses and professionals, not children. We don't knowingly collect information from anyone under 18.
Changes to this policy
If we make material changes to this policy, we'll update the "Last updated" date above. Continued use of our site, app, or portal after a change means you accept the updated policy.
Contact us
Questions about this policy or your data? Email us at hello@frenkia.com.