Terms of Service

Last updated: 01 November 2026

Who this applies to

These terms apply when you use frenkia.com, our Android app, or our client portal, and they govern how we work together if you engage Frenkia Group ("Frenkia", "we", "us") for a project. By using our site, app, or portal, you agree to these terms.

Our services

Frenkia Group provides web application development, IT services, and consultancy. Every paid engagement is scoped in writing before work begins — you'll always know what you're getting, the timeline, and the price before you commit to anything. Nothing described on our website is an offer to contract; it becomes binding once we've agreed a written scope together.

Quotes and pricing

Quotes are based on the scope discussed at the time. If requirements change significantly during a project, we'll discuss and agree any changes to price or timeline with you before proceeding — we don't add surprise charges.

Payment and invoices

Invoices are issued through our client portal and can be paid online (via Paystack) or by bank transfer, as shown on each invoice. Payment terms (deposits, milestones, due dates) are agreed as part of each project's scope. Online card payments are processed entirely by Paystack — we never see or store your card details.

Client portal access

Portal accounts are invitation-only and intended for the client named on the account. Keep your login details confidential; you're responsible for activity under your account. If you believe your account has been compromised, contact us immediately at support@frenkia.com so we can secure it.

Intellectual property

Unless otherwise agreed in writing, ownership of custom work we build for you (code, designs, content created specifically for your project) transfers to you on full payment. Frenkia retains the right to reuse general techniques, components, and know-how developed during a project for other clients, provided we don't share your confidential or proprietary materials. Third-party tools, libraries, and services we use remain subject to their own licenses.

Confidentiality

We treat information you share with us about your business as confidential, and expect the same for any non-public information we share with you about how we work. This applies whether or not a separate NDA has been signed.

Cancellations

Either party may end an engagement with written notice, as agreed in that project's scope. You're responsible for paying for work completed up to the point of cancellation. If you've paid in advance for work not yet delivered, we'll agree a fair refund for the undelivered portion — see our scope agreement for the specifics of your project.

Limitation of liability

We do our best work and stand behind it, but to the extent permitted by law, Frenkia Group's liability for any claim arising from our services is limited to the amount you paid us for the specific engagement in question. We're not liable for indirect or consequential losses, such as lost profits or lost data, except where that liability cannot be excluded under Kenyan law.

Acceptable use

Don't use our website, app, or portal to attempt unauthorised access to our systems, upload malicious content, or interfere with other users' access. We may suspend access for accounts used in breach of this.

Changes to these terms

If we make material changes to these terms, we'll update the "Last updated" date above. For active client engagements, the terms agreed in your written scope take precedence over any later changes here.

Governing law

These terms are governed by the laws of Kenya. Any dispute arising from our services will first be addressed through good-faith discussion between the parties.

Contact us

Questions about these terms? Email us at hello@frenkia.com. See also our Privacy Policy.